Question 1

How can I get a quote?

Accepted Answer

Visit the booking form or call. As you provide information about your home and cleaning needs, your quote adjusts dynamically. Pricing is clear and straightforward with no hidden fees.

Question 2

What days and times can I schedule a cleaning?

Accepted Answer

Appointment times are Monday through Sunday from 8:00am to 3:00pm. If you need a time outside the open availability shown, contact them directly.

Question 3

What is your cancellation policy?

Accepted Answer

You have 24 hours prior to your scheduled cleaning to reschedule or cancel without penalty. Changes made with less than 24 hours notice incur a fee of 50% of the total service cost.

Question 4

Do I need to be present during the cleaning?

Accepted Answer

It's up to you — they just need access instructions. They do recommend being present for the initial visit to walk through areas you'd like focused on.

Question 5

Do you provide cleaning supplies?

Accepted Answer

Yes, all cleaning products and equipment are supplied, including a vacuum and Swiffer. Environmentally-friendly supplies are available on request. They do not provide a toilet brush, step stool, or conventional mop/bucket for sanitary reasons.

Question 6

What's the difference between flat rate and hourly rate?

Accepted Answer

Flat rate includes standard cleaning of the bedrooms and bathrooms selected plus kitchen, living room and common areas; extras must be added. Hourly is for custom cleanings, specialized cleanings like post-construction, and offices, with all extras inclusive of the hourly rate.

Question 7

What is not included in your services?

Accepted Answer

They do not lift or move heavy furniture (over 25 lbs) or clean hard-to-reach areas, for cleaner safety. Move items or provide a 2-step stool if you want them to reach further.

Question 8

What payment methods are accepted? Can I pay cash?

Accepted Answer

Only credit or debit cards are accepted to schedule a cleaning. Cash, PayPal and checks are not accepted, though tips can be left in cash to the cleaner.

Question 9

Can I schedule recurring service? Is there a discount?

Accepted Answer

Yes — weekly, bi-weekly or monthly cleanings are available. Discounts apply after the initial clean: 20% off weekly, 15% off every 2 weeks, and 10% off every 4 weeks.

Companion Maids Cleaning Service

Cleaning and Organizing in Chicago, Illinois

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